Privacy Policy

Effective Date: 01 June 2025

At Switch and Save Energy, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information — including through our website, social media ads (e.g. Facebook), and other digital platforms.

By using our website or services, you agree to the practices described in this policy.

1. What We Collect

We may collect personal and technical information from you, including:

Your name, phone number, email address, and property address
Copies or images of your electricity or gas bills
Information about your current energy provider and usage
Any information submitted via online forms, email, phone, or messaging platforms
Technical data such as your IP address, browser type, device type, time on site, and referring website

2. Cookies & Tracking Technologies

We use cookies and similar technologies (such as tracking pixels) to enhance your experience, improve our website, and deliver relevant marketing.

Cookies and tracking tools we may use include:

Google Analytics – to understand how users navigate and interact with our site
Facebook Pixel – to track website visits and conversions from our ads
Google Ads Remarketing – to show targeted ads to users who have visited our site
Session cookies – to improve usability during your visit
Persistent cookies – to remember preferences or settings across sessions

These technologies help us:

Analyse website traffic and usage
Improve website performance and content
Deliver more relevant advertising on platforms like Facebook, Instagram, and Google
Measure the effectiveness of ads and campaigns
Re-target users who’ve interacted with our site

You can control or disable cookies via your browser settings. You can also opt out of certain tracking by adjusting your ad preferences on Facebook and Google.

3. How We Use Your Information

We use the information you provide to:

Offer you personalised energy bill comparisons, solar and battery quotes
Provide rebate eligibility checks and assist with applications
Contact you about your enquiry or interest in our services
Improve our website and digital marketing
Send updates, follow-ups, or promotional messages (you can opt out anytime)

4. Data Sharing

We will never sell your personal information.
We may share your information with trusted third parties, only when necessary:

With energy retailers, product suppliers, or rebate providers (for the purposes of delivering our service)
With digital service providers who help us operate our website or advertising
When legally required

All third parties must comply with privacy laws and safeguard your data.

5. Data Storage & Security

We take reasonable technical and organisational steps to protect your information from misuse, interference, and unauthorised access or disclosure. Data is stored securely via encrypted platforms and only accessible by authorised staff.

6. Your Rights

You have the right to:

Request a copy of the personal data we hold about you
Ask us to correct or update your information
Withdraw consent or request that your data be deleted

To make a request, contact us at info@switchandsaveenergy.com

7. Links to Other Sites

Our website may contain links to other websites (e.g. Facebook, energy retailers). We are not responsible for the privacy practices of those third-party sites. We encourage you to read their privacy policies before submitting any personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

Contact Us

Switch and Save Energy
Email: info@switchandsaveenergy.com
Phone: 0401 472 888
Website: https://www.switchandsaveenergy.com